Generic medications are unbranded, bioequivalent versions of prescription drugs. They contain the same active pharmaceutical ingredients (APIs), potency, and dosing instructions as their brand-name equivalents. Differences are cosmetic only — pill shape, size, or colour. Generic alternatives must pass the same clinical evaluations for safety and efficacy as the original branded product.
Brand-name pharmaceuticals carry the cost of initial R&D, clinical trials, and marketing. Once a patent expires, certified manufacturers can produce the same formula without those overheads. As a broker for the Australian market, VGR Australia passes those savings to you through our international sourcing network.
Every medication we facilitate comes from internationally accredited manufacturers and ships through licensed, regularly audited pharmacies. All suppliers meet global quality control, safety, and clinical effectiveness standards.
Exact pricing is calculated at checkout. Current options for delivery to Australia:
All parcels ship in neutral, unmarked packaging with no logos, branding, or indication of contents.
Our Total Delivery Guarantee covers delays beyond the estimated window and transit damage. Contact support and we will reship at no cost. If a second delivery is not possible, we issue a full refund. (Orders exceeding 120 tablets are split into smaller packages that may arrive on separate days.)
Customs authorities occasionally hold packages for routine inspection. Our Delivery Guarantee covers detained shipments — we will reship at no cost. You are responsible for ensuring your order complies with Australia's personal import regulations under the TGA Personal Importation Scheme. If a package is held, our support team will help with any required paperwork.
No prescription upload or health questionnaire is required to order from VGR Australia. We do not collect personal health records. Because this means we cannot screen for drug interactions, consult an AHPRA-registered medical practitioner before starting any new medication.
We accept Visa, MasterCard, and AmEx, processed through encrypted external gateways. We also accept Bitcoin and Ethereum — paying with cryptocurrency gives you an extra 10% off your order.
Cancellations are accepted within 24 hours of ordering, provided the parcel has not shipped. Contact support immediately. Once a package leaves our dispensing facility, the order is final.
We do not accept returns for change of mind. Once medications leave a regulated dispensary, they cannot be safely restocked. If an order arrives damaged, defective, or incorrect, notify us within 30 days (14 days for temperature-sensitive items) to arrange a replacement.
No. All content on VGR Australia is for general reference only — not a substitute for diagnosis, clinical advice, or treatment plans. Speak with a qualified practitioner before starting or changing any medication.
Our 24/7 support team operates through an independent external platform. For payment queries, tracking, or replacement requests, visit the support portal or open Live Chat. We aim to resolve all queries within one hour.
