Welcome to VGR Australia. We operate as a pharmacy brokerage for the Australian market, connecting you to health products through a vetted international network of dispensaries across the UK, EU, Canada, India, Hong Kong, and Singapore.
By using this website, browsing our catalogue, or placing an order, you agree to these Terms of Service. If you do not accept these terms, stop using the platform.
By using our services, you confirm you are legally an adult (18 or older) and capable of forming binding contracts. This platform is for personal, non-commercial procurement of medications for your own use only.
By using this site, you agree not to extract, monitor, or use platform data to initiate legal or regulatory actions against our operators, fulfillment partners, or affiliates. You indemnify VGR Australia and its associates against any claims arising from your use of information published here or actions taken based on it.
All product descriptions, guides, and text on VGR Australia are for general reference only. We do not provide clinical diagnoses, treatment plans, or medical advice. Nothing on this site replaces consultation with an AHPRA-registered healthcare professional.
We do not collect health records, and we do not screen orders for drug interactions or contraindications. You bear full responsibility for how you use purchased medications. Before placing an order, you must:
VGR Australia does not capture, store, or access your banking or credit card details. At checkout, you are redirected to PCI-DSS compliant, encrypted third-party payment gateways. Completing a transaction means you also accept the terms of those external processors.
All post-purchase activity — shipment tracking, dispute resolution, and 24/7 support — is handled through an isolated external helpdesk. Using our service means accepting this infrastructure for all subsequent communications.
We source from an international network, so prices may shift with foreign exchange rates. We reserve the right to change pricing, product offerings, and these terms at any time without notice.
Stock levels fluctuate. We accept no liability for dispatch delays caused by manufacturer supply constraints, international postal backlogs, or customs inspections at our dispensing facilities.
Every order is covered by our Delivery Guarantee — including free reshipment for intercepted parcels — but you are responsible for ensuring your order complies with Australian personal import regulations under the Therapeutic Goods Administration (TGA). By placing an order, you confirm compliance with Australian law and accept responsibility for any applicable taxes, GST, or import duties.
We do not accept returns for change of mind. Medications cannot be reintroduced into the supply chain once they leave a regulated facility. We issue replacements only for goods that arrive damaged, expired, or incorrect — report the issue within 30 days of delivery (14 days for temperature-sensitive items).
Cancellations are accepted within 24 hours of payment, provided the order has not yet shipped. Once a package leaves our partner facility, the sale is final.
If a parcel is lost or compromised, we replace or refund it in full. Because this guarantee is in place, we do not accept credit card chargebacks or bank disputes. Initiating a chargeback will result in permanent account suspension across our global network.
To the fullest extent permitted by Australian law, VGR Australia, its directors, employees, agents, and supply partners are not liable for any direct, indirect, special, incidental, or consequential damages — including loss of profits — arising from your use of this website or products.
Where liability is established, our maximum financial obligation is limited to the purchase price of the disputed order.
All content on this site — text, graphics, logos, icons, and underlying code — is the intellectual property of VGR Australia or our content providers and is protected by copyright law. Reproduction or commercial use without written consent is prohibited.
We may update these Terms of Service at our discretion. Changes take effect on publication. Check this page periodically for updates.
